The Dinner Box currently accepts orders for delivery solely in Delhi and the National Capital Region.
The Dinner Box delivers throughout the week from Monday to Sunday for lunch and dinner. The orders can be placed through the dedicated concierge by phone at +91 956 028 8633 or through the website.
The Dinner Box advises the immediate consumption of ordered items.
In the event of the non-availability of the ordered item, The Dinner Box will call the customer to seek alternative options that may be delivered. In case the customer does not wish to choose any of the alternative options, The Dinner Box will issue a refund for the full amount through the original mode of payment. However, The Dinner Box is not liable for any other charges, loss of profits, emotional stress, or any other liability, etc., caused due to the non-availability of the ordered item.
The Dinner Box retains the right to refuse any order unconditionally.
All claims are subject to the jurisdiction of the courts in Gurgaon (Haryana) only.
The Dinner Box has taken every care and exercised due diligence in providing the latest and accurate information on its website. However, The Dinner Box or its employees, or its affiliates are not responsible for the loss or damage caused to any of the users due to the information inadvertently provided on the website.
The Dinner Box may modify this agreement from time to time without giving any prior information.
The Dinner Box has reserved the right to raise or lower prices without prior notice subject to market conditions.
The customer promises that the information provided at the time of placing the orders on the website is correct and accurate.
All the products shown on our website may vary slightly in appearance.
Colours of products may vary slightly due to photographic lighting sources or monitor settings.
The customer also agrees to pay all charges incurred by use of the Customer’s account/ credit card(s) as and when they are incurred.
The customer agrees to defend, indemnify and hold The Dinner Box and its affiliates harmless from all liabilities and expenses including attorney’s fees related to any violation of this agreement by them and also for the use of the services or transmission of any message or information by them.
The Dinner Box currently accepts orders for delivery solely in Delhi and the National Capital Region.
Deliveries of the ordered items are made as per the chosen time slot and on the date specified while placing the order. However, there is no precise timing that can be provided for the ordered items.
The delivery will NOT be redirected or redelivered to any address other than the one specified by the Customer while placing the order.
The Dinner Box will attempt delivery of the items ONCE. In the event of execution failure of such delivery, the customer shall continue to be charged for the order and no redelivery or refund will be possible. Failed deliveries will be redirected to The Dinner Box kitchen. The customer is advised to call +91 956 028 8633 to arrange pickup of the undelivered order.
All orders will be deemed to be executed in the cases mentioned herein under:
In the event of floods, heavy rains, or other extreme weather conditions, The Dinner Box reserves the right to reschedule the delivery for another date.
ORDER CANCELLATION POLICY
The Dinner Box prepares fresh products sent out for delivery, upon the receipt of an order. In such circumstances, cancellation of orders is not feasible. Orders once placed cannot be cancelled or rescheduled by the Customer. In case of cancellation of the order, no refund will be made.
REFUND POLICY FOR FAILED TRANSACTIONS
In case your amount was deducted from your account, but the transaction was not successful, then the amount will be refunded at the earliest.
RETURNS AND EXCHANGES
If you feel that the taste and other attributes of the ordered items are not as per your expectations, we request you to write to concierge@thedinnerbox.in clearly explaining the reason. This helps us in improving our quality to give a better culinary experience next time. However, The Dinner Box retains the right to accept or deny the complaint based on what was promised on the website and general characteristics of the ordered item.
Exchanges are not acceptable as items sold on our website are perishable.
This policy only relates to the collection, protection, disclosure, and use of personal data belonging to individuals or customers who visit www.thedinnerbox.in or who otherwise provide us with their personal information while placing their order. It does not relate to data that emanates from companies or other entities, although the general principles regarding our collection and use of data are broadly the same irrespective of whoever is the user of our website, or our customer. We will use your information only for the purposes for which it was collected.
By providing your personal information to us, you agree that we may collect and use all personal information you provide to us in the ways described in this Policy. If you do not agree with the terms of this policy, please do not provide personal details to us.
What information do we collect?
We collect information from you when you place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, delivery address, and phone number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
How do we protect your information?
We implement numerous security measures to maintain the safety of your personal information when you place an order, enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enable the sites or service provider systems to recognize your browser and capture and retain certain information.
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or other rights, property, or safety.
Online Privacy Policy only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Privacy Policy Amendments
Please note that we may need to update this policy from time to time to reflect changes in the law. Any changes we may make to our policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. We recommend that you check this page regularly to ensure that you have read the most recent version and are in consent with any changes.
Contact us for orders & queries:
If there are any questions regarding the policy, you may contact us using the information below.
www.thedinnerbox.in
+91 956 028 8633
instagram/thedinnerboxindia
